Woolamazoo Return Policy

Return Policy

Establishing a clear return policy supporting eco-friendly practices.

Woolamazoo is committed to sustainable, handmade products. This return policy applies to all eco-friendly plush toys and DIY craft kits purchased from our website, effective September 02, 2025.

Return Eligibility

Defining conditions for returning items responsibly.

Returns are accepted within 30 days from the delivery date for unopened, unused products in original condition. Contact us at hi@woolamazoo.com to initiate a return.

Refund Process

Outlining the procedure for processing refunds efficiently.

Refunds will be issued to the original payment method within 7 business days after receiving the returned item. Expect processing confirmation via email.

Return Methods

Providing accessible options for returning products.

Customers may return items by mail to: Woolamazoo Returns, Rankins Rd, Kensington, Victoria, 3031 Australia. Include your order number for tracking.

Return Costs

Detailing costs associated with returns transparently.

Customers are responsible for return shipping costs. No restocking fees apply, aligning with our sustainable ethos.

Exceptions

Noting any specific exclusions clearly.

DIY craft kits opened or used are non-returnable due to hygiene and material integrity. Defective items may be exchanged contact support for assistance.

Contact Information

Ensuring easy access to support.

For queries, email hi@woolamazoo.com